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Here is How We Protect Your Orders?

At MiddleMan® we have a set of Buyer Protection that enables our trusted buyers to shop with confidence on our website. You are protected when:
  • The item you ordered did not arrive within our guaranteed delivery period
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Who is eligible for Buyer Protection?

If only your purchase was processed on MiddleMan®, there and then you are eligible for our Buyer Protection.

Any payment made when you are redirected outside MiddleMan® is not protected by us.

Current accepted payments on MiddleMan® include:

  • Remita

How am I protected by MiddleMan®?

  • When the item you ordered did not arrive within the time given in our shipping policy.
  • When the item you received was not as described.
  • When the item you received that was assured to be genuine was fake.

The following cases are not covered by Buyer Protection:

  • Fraudulent charges to a credit card. If you notice any charge to your account that you did not authorize, report it to your credit card company. Orders or payments made outside of MiddleMan®.
  • Claims that an item was not delivered when the shipping company’s records show that it was.
  • Claims that an item is not as described when otherwise was the case.
  • Items that were delivered and are as described but the buyer no longer wants.

Not satisfied with the product. What can I do?

You receive an invoice for every order placed on our website. This would be sent directly to your e-mail. You can also request hard copy invoice from third-party vendors.